Lomé Autonomous Port Unveils 24/7 Call Center: Boosting Client Communication and Efficiency

Economic governance
Wednesday, 17 April 2024 14:53
Lomé Autonomous Port Unveils 24/7 Call Center: Boosting Client Communication and Efficiency

(Togo First) - The Lomé Autonomous Port (PAL) launched its Call Center on April 16, 2024, marking a significant milestone in enhancing its connection with users. The Call Center, accessible via the hotline 8818, is a 24/7 platform for clients to discuss transactional and operational issues with the port authorities.

Equipped with 10 booths and staff trained to handle specific inquiries, the Call Center provides information on ship schedules, import-export goods, and invoice payment tracking. It also addresses complaints and grievances, ensuring prompt assistance in goods transportation and transit by alerting relevant port teams.

The PAL views the Call Center as a crucial initiative to strengthen ties with commercial partners and economic operators. By offering easy access to information and support services, the PAL aims to promote the growth and success of the business community.

The Togo Business Climate Unit and the port management supported the communication facility, which received financial backing from the World Bank. In the future, the Call Center plans to incorporate modern communication tools such as email, SMS, and social media platforms (WhatsApp, Telegram, etc.), serving as a unified point of entry and information processing for the port platform.

Esaïe Edoh

To contact us: c o n t a c t [@] t o g o f i r s t . c o m

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