Reforms relative to trading across borders


Reforms relative to Trading across borders

In comparison to previous years, Togo has significantly improved its ranking on the “Trading across borders” index by adopting multiple reforms that focus mainly on the digitalization and reduction in delays, for import and export procedures related to import and export.




Creation of a digital platform through which the Certificate of Origin is issued

The decision of Togo’s Chamber of Trade and Industry to dematerialize the request and issuance of a Certificate of Origin (CO) has drastically reduced the average processing duration from 48 hours to 5 hours. 

Link to the platform:

The Certificate of Origin is issued in three stages:


At the exporter’s level

Exporters register directly on

After their registration is approved, they connect and click on “Request Certificate of Origin”

They pick and fill a form (ECOWAS/WAEMU) to which they attach the commercial invoice and the export declaration. Then, they click on “Send” to complete the request process.


Internal processing via the platform

Next, the system transfers the request to the Industry Director (DI) to be validated and signed, digitally. However, if some information is missing on the request form, it is sent back to the exporter for correction (rejection with cause). If approved, the signed CO is forwarded for verification at the customs division mentioned on the form. 

After this verification, customs also validates the CO in the system and sends a notification to the exporter. Since the system is interconnected, the whole process takes about 30 minutes, according to available data. 


Issuance of Certificate of Origin

Exporters receive the Certificate of Origin signed by the Industry Director and the affiliated custom officer (along with a mail notification).


Preview of issued Certificate of Origin

Reduction in paperwork required for exportation

From now on, only the commercial invoice, the export declaration and the certificate of origin are demanded for export transactions and these can be obtained at zero-cost online.

The TRIE booklet was suppressed from requirements, same for the packing list. As for the Unique Payment Order (DFU), it can be obtained at the one-stop shop (SEGUCE). The bill of lading is available online as well.



Dematerialization of clearance procedures via Sydonia World

Procedures for clearing imported goods are completed online, and this has been effective since January 2019. Economic operators (licensed customs brokers, consignees, importers/exporters) must send to Syndonia World the detailed customs declaration along with original copies of documents for good clearance.

The compulsory use of Syndonia World allows the rapid processing of requests. All documents the operator needs are sent to him online by customs services: letter of transportation, embarking order, delivery order, storing bill, export bill, order for exit from stores and clearance areas; order of exit from warehouse, inspection certificate, customs declaration.


List of actual documentation necessary for importing

Certificate of value : While it is still requested at the moment, it should be suppressed upon the expiration of ANTASER’s contract which should occur soon.

Import license: It is not requested for parts but it is the subject of the Bank’s case study.

Packing list : Not necessary

Commercial invoice : Necessary

Certificate of Importation : Not necessary

Bill of lading : Necessary

ECTN : Necessary

Unique payment order (DFU) : Available at the SEGUCE’s one-stop shop

Delivery order: Issued online

Bill of exchange : Not necessary, information available

SOLAS certificate : Not necessary


Sending requests for cargo exit from stores and clearance areas to the head of division, digitally

From March 2020, licensed customs brokers and consignees have been sending online requests for goods removal from stores and clearing areas, among others, to the division head for signing.   

The dematerialization of clearance procedures (brigade) has led to less physical contact between private operators and the customs, in addition to accelerating the processing of files.




Sydonia world, Bolloré’s cargo handlers system, and the LCT are interconnected

Togo Terminal has put online a digital platform where invoices are generated and payments made online through Ecobank. Similarly, Lomé Container Terminal has dematerialized its invoicing process and enabled its customers to proceed to online payments via NSIA Bank.


Reduction of delays for importing

Reduction in delays for manifest registration: Now, consignees can register the manifest 24 hours before the ship's arrival. This has helped reduce the time needed for importing goods to 24 hours.


Reduction in the waiting period for screening at the Lomé Container Terminal (LCT) which now operates 24/24, which has led to a significant reduction in physical controls, as well as delays recorded during screening, among others.


Inspection are based on risk management

Risk-based inspection is operational and is conducted in depth during every clearance operation. A selection committee was established in this framework.


Risk management has been automated

Impact of the reform: 50% of declarations are related to uncontrolled circuits. As for detailed declarations relative to spare parts for cars, they are also relayed to the same circuits from now on.


Creation of the project-group for automated risk management

Suppression of Extra Legal Labor (ELL)

The customs office has issued a memorandum ordering the suppression of escort fees to ease road transit between ECOWAS States. Competent authorities are working to finalize the creation of a unique ELL and related mobile payment method.

More information here


Reforms relative to trade across borders

Impact of the reform : Escort fees were cut by XOF6,000

Reason: Memorandum 055/2019/OTR/CG/CDDI of 25/10/2019 related to the suppression of indemnities for exporting goods in transit (Extra Legal Labor - ELL)


Improvement of infrastructures at the Port of Lomé

Completion of rehabilitation works, restoration of roadways and rough roads, added to the laying of optical fiber cables at the jetty n°1  since December 2019.

Completion of road works (tracing and separation; restructuring traffic direction) since January 10, 2020, and tracing traffic plan, making the latter more fluid. As a result, the processing delays  on the spot and at the gate of the port have reduced, and vehicle traffic at the port’s entrance is more fluid.

 For information: download this document








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In comparison to previous years,Togo has significantly improved its ranking under the“Trading across borders” indicator by adopting multiple reforms that focus mainly on the digitization and reduction in delays, for import and export procedures related to import and export.

In comparison to previous years, Togo has significantly improved its ranking on the “Trading across borders” index by adopting multiple reforms that focus mainly on the digitalization and reduction in delays, for import and export procedures related to import and export.



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