Togo: Telecom Regulator Works on Partnership with Municipalities to Better Protect Consumers’ Rights

Telecom

Wednesday, 19 July 2023 12:35

Togo: Telecom Regulator Works on Partnership with Municipalities to Better Protect Consumers’ Rights

(Togo First) - Togo’s telecom regulator, the ARCEP, is working on a partnership with local municipalities to better protect telecom consumers’ rights across the country. The partnership should soon materialize, according to the watchdog.

The announcement comes after the ARCEP sent a delegation to raise people’s awareness about their rights as telecom users in 10 of the country’s towns. The mission focused especially on the issues of poor service quality, high rates, and mechanisms in place to prevent consumers from being cheated by telecom operators and to protect them against non-ionizing radiation.

The 10 towns visited by the ARCEP’s delegation were Aného, Atakpamé, Bassar, Dapaong, Lomé, Kara, Kpalimé, Mango, Notsè and Sokodé. Alongside the delegation were consumer rights advocacy associations, knowingly the Togolese League of Consumers (LCT), the Togolese Association of Consumers (ATC), and the Martin Luther King Movement (MMLK).

ARCEP said it reached, during the trip, 234 representatives from the 117 municipalities, and over 700 local representatives of the three partner consumer associations.

Ayi Renaud Dossavi

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