Togo: Telecom regulator hits Canalbox with sanction procedure

Monday, 05 September 2022 08:57
Togo: Telecom regulator hits Canalbox with sanction procedure

(Togo First) - Togo’s telecom regulator, ARCEP, has opened a sanction procedure against Groupe Vivendi Africa Togo (GVA Togo), an Internet Service Provider (ISP) that is part of the Vivendi group. This was revealed last Friday, Sept 2, in a press release.

According to the release, the ISP’s network has been bad in recent weeks and several issues were reported. Thus, the ARCEP accuses GVA Togo of "non-compliance with obligations of permanence, availability, and continuity of services," falling under its specifications. The regulator also blames GVA for failing to let it know about the nature of the issues denounced or when they will be resolved.

“With regret, the Regulatory Authority for Electronic Communications and Posts (ARCEP) has noted, for some weeks, serious and recurring failures in the provision of services of the operator Group Vivendi Africa Togo (GVA Togo), knowingly increasing occurrences of service unavailability, and especially really low speeds, under 1 Mbps, instead of the speeds of 50 Mbps and 200 Mbps for which consumers subscribed,” the watchdog wrote in its release.

It should be noted that Canalbox, GVA’s offer, is the leading broadband offer in Togo. Last year, the number of people who subscribed to the offer doubled, from 18,000 to 36,000. It should be also noted that last May, the ISP said it would increase its offer’s speed to 200 Mbps (from 50 Mbps) for premium users. 

Written by: Ayi Renaud Dossavi

Translated from French by Schadrac Akinocho

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