Togo, Ghana, Benin: Free Roaming Goes Live

Telecom
Friday, 02 May 2025 13:15
Togo, Ghana, Benin: Free Roaming Goes Live

(Togo First) - Togo’s free roaming deals with Benin and Ghana started to pay off, but users face big differences in service quality and cost. Togolese consumer groups released a report in April 2025 that highlights these gaps.

Yas Togo and Moov Africa Togo both deliver perfect call success rates in Benin and Ghana. Both operators hit 100% for calls made and received.

Costs tell a different story. In Benin, Yas Togo and Moov charge CFA9 per minute for calls. In Ghana, the same call costs CFA175 per minute-almost double. SMS stays affordable, ranging from CFA70 to CFA100 depending on the operator and country.

Both operators provide strong call quality, but Yas Togo falls behind Moov for SMS in Benin, with a 75% success rate against Moov’s 100%. Data roaming remains a major problem. The report says users can’t access data services at all when roaming, which ruins the experience.

“Free-roaming is evolving positively in the direction of regional integration,” the report’s authors wrote while calling for more work to harmonize costs, fix data access, and boost price transparency.

For the local telecom regulator, the ARCEP, and telcos, the challenge is to speed up technical and commercial fixes to guarantee real cross-border service for customers.

Togo just signed a new free roaming agreement with Burkina Faso.

Ayi Renaud Dossavi

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