Togo’s National Health Institute introduces digital platform and secure Insurance card
Wednesday, 22 April 2026 14:49 
(Togo First) - Togo’s National Health Insurance Institute (INAM) has launched an online platform and a new secure smart card for the Universal Health Insurance (AMU) scheme, marking a new phase in the modernization of its services, the institution said on Tuesday in Lomé.
The digital rollout aims to make services more accessible to policyholders, INAM Director Justin Tchilabalo Pilante said.
Under the new system, users can submit applications online and track their status in real time, a move expected to significantly cut waiting times for insurance cards. The platform also offers continuous access via mobile phones and computers.
The initiative is part of a digital transformation effort underway for nearly two years, including a full overhaul of INAM’s IT system to improve service delivery and simplify administrative procedures.
“In response to the evolving demands of AMU management, INAM has since 2025 undertaken a full overhaul of its information system, with the aim of digitalizing services for policyholders and introducing a new, more secure smart card through the deployment of agile, interoperable software,” Pilante said.
During the ceremony, AMU-INAM smart cards were symbolically handed over to officials, marking the operational rollout of the system. The initiative supports the government’s goal of accelerating universal health coverage in Togo, the institution said.
The move follows similar progress at the National Social Security Fund (CNSS), the second body managing the AMU scheme, and signals a broader phase of digitalization for all policyholders, whether covered by INAM or CNSS.
“INAM is following the CNSS with the launch of its digital platform,” Pilante said, adding that the system was developed to the same standards.
Esaïe Edoh
