Togo: Government to digitize 75% of administrative processes by 2025

Tuesday, 05 July 2022 14:27
Togo: Government to digitize 75% of administrative processes by 2025

(Togo First) - Togo plans to digitize 75% of its administrative processes, via the dematerialization of 20 public services, by 2025. The country will spend no less than CFA8 billion on this massive project. 

“When we speak of digitization, our goal is to make life easier for citizens and get them closer to the administration. As for the administration, this digitization will make it more efficient. Our ambition is to dematerialize and digitize all existing services,” said Cina Lawson, the Togolese minister for digital transformation.

According to the information obtained by Togo First, the digitization wave should also cover human resource management with public administrations and procurement procedures.

It should be emphasized that the government of Togo is striving to turn the country into West Africa’s digital hub. Foundations for this project have been laid in recent years, notably with the West African Regional Communication Infrastructure Development Program (WARCIP) and the E-gouv project, financed respectively by the World Bank and Eximbank China. 

These two projects indeed allowed Togo to install basic connectivity infrastructures–such as a fiber-optic network connecting public administrations, hospitals, and public universities–build its first Data Center, and birth the national cybersecurity agency.

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Other major achievements include the landing of Google’s Equiano subsea cable which is set to be operational by the end of the year. This cable, Togolese authorities hope, will speed up the country’s digital transformation.

Then, there is the recent launch of Togo Digital Agency, a state-run agency in charge of digital projects carried out in the country–such as the national portal for public services, or the digitization of procedures like passport or resident permit applications, construction permit applications, grid connection request, e-visa, etc.

Fiacre E. Kakpo

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