Togo’s post office wins UPU award in Dubaï for best customer service

Economic governance

Wednesday, 24 September 2025 17:47

Togo’s post office wins UPU award in Dubaï for best customer service

Highlights

Togo Postal Service receives 2024 Best Customer Service Award for EMS at the 28th UPU Congress in Dubai.
Award recognizes reliability and efficiency in international mail delivery.
Recognition highlights Togo among top African postal operators and supports future expansion into financial services.

At the 28th Universal Postal Union (UPU) Congress in Dubai, Togo was honored for excellence in postal services. The Togo Postal Service (La Poste) won the 2024 Best Customer Service Award for its Express Mail Service (EMS), praised for its speed, reliability, and efficiency in international mail delivery.

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Kwasi Kwadzo Dzodzro, CEO of La Poste, highlighted the significance of the award: “This distinction reflects the trust of users and the commitment of our teams.”

With 192 member countries, the UPU recognizes only a select group of African postal operators, placing Togo in a distinguished circle.

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The award comes at a time when postal services worldwide are adapting to digital transformation and evolving consumer expectations. La Poste aims to leverage its reputation to expand access to financial services, particularly in rural and peri-urban areas, enhancing the visibility and attractiveness of public services across Togo.

REFORMS OVERVIEW

STARTING A BUSINESS (more info)

At the fifteenth position, worldwide, and first in Africa, under the Starting a Business index of the 2020 Doing Business ranking, Togo sustains its reformative dynamics with more reforms….

ENFORCING CONTRACTS (more info)

Compared to some years ago when it was one of the lowest rankers under the Doing Business’ Enforcing Contracts indicator, Togo, leveraging many efforts to improve its business climate, was able to jump significantly on the index in the recent years... .

CONTRACT EXECUTION (more info)

Creation of special chambers of commerce for small debts • Creation of chambers of commerce at the Court of Appeal • Civil and commercial cases now handled by distinct clerks • Establishment of commercial courts in Lomé and Kara • Lawyers and bailiffs now have access to the FORSETI COMMERCIAL platform • A maximum period of 100 days was fixed to settle a commercial dispute .

TRADING ACROSS BORDERS (more info)

In comparison to previous years,Togo has significantly improved its ranking under the“Trading across borders” indicator by adopting multiple reforms that focus mainly on the digitization and reduction in delays, for import and export procedures related to import and export.

In comparison to previous years, Togo has significantly improved its ranking on the “Trading across borders” index by adopting multiple reforms that focus mainly on the digitalization and reduction in delays, for import and export procedures related to import and export.

CONSTRUCTION PERMIT (more info)

After moving from the 133rd to 127th place under the 2020 Doing Business’ construction permit index, Togo intends to reiterate this feat in the coming edition of the global ranking. To this end, it has introduced this year multiple reforms.

GETTING ELECTRICITY (more info)

Over the past two years, Togo’s ranking under the Doing Business’ Getting electricity and water indicator has increased consistently. Owing this performance to multiple reforms aimed at making it easier for businesses to access power and water, Lomé plans to introduce even more reforms this year to keep up its improvements.

REGISTERING A PROPERTY (more info)

Out of all the 'Doing Business’ indicators, Property Registration is where Togo has improved the most since 2018. Indeed, after spending years in the lowest part of this ranking, the country now seeks to beat Rwanda which is the best performer on this index in Africa. To do so, Lomé has been introducing many reforms, with the latest batch implemented this year.

PUBLIC PROCUREMENT (more info)

From professionalization to digitization, through legislative regulations, Togo’s public procurement framework is constantly being modernized. Several reforms have been implemented to improve the sector much to the benefit of the private sector, which is the focus of the National Development Plan.

PAYING TAXES AND DUTIES (more info)

To improve its business environment, Togo introduced some important reforms related to the payment of tax and duties. From the replacement of some taxes to the cancellation of others through exemptions, the country has only one objective: offer the most attractive tax framework to investors and economic operators. To achieve this, the authorities relied on digitization.