Togo Joins Pan-African Financial Services Satisfaction Survey

Finance

Friday, 15 August 2025 14:49

Togo Joins Pan-African Financial Services Satisfaction Survey

(Togo First) - The African Consumer Organisation (OAC) started a new survey in Togo to measure users’ satisfaction with financial services. The survey aims to assess how people perceive the welcome and service quality provided by banks and microfinance institutions.

The launch ceremony took place on August 12. This survey forms part of a pan-African project called the "Survey on the level of consumer satisfaction with financial services." The project is running simultaneously in 15 other countries, including Benin, Morocco, and Nigeria.

The Togo Consumer League(LCT) and the Togolese Consumer Association(ATC) handle the survey’s implementation in Togo. Emmanuel Sogadji, President of the LCT, reminded the audience of a previous survey by his organisation. That survey revealed nearly 70% user dissatisfaction, highlighting the “scale of the challenges” and the urgent need for coordinated action across Africa.

The survey will run until October 12. It will collect responses through an online form. Financial institutions will also help spread the word to increase the number of participants.

The OAC plans to release the results in early November. The findings will provide comparative data by country and by institution. These insights will guide specific recommendations to improve the quality of financial services across Africa.

Participants can find and complete the online form to share their experiences.

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REFORMS OVERVIEW

STARTING A BUSINESS (more info)

At the fifteenth position, worldwide, and first in Africa, under the Starting a Business index of the 2020 Doing Business ranking, Togo sustains its reformative dynamics with more reforms….

ENFORCING CONTRACTS (more info)

Compared to some years ago when it was one of the lowest rankers under the Doing Business’ Enforcing Contracts indicator, Togo, leveraging many efforts to improve its business climate, was able to jump significantly on the index in the recent years... .

CONTRACT EXECUTION (more info)

Creation of special chambers of commerce for small debts • Creation of chambers of commerce at the Court of Appeal • Civil and commercial cases now handled by distinct clerks • Establishment of commercial courts in Lomé and Kara • Lawyers and bailiffs now have access to the FORSETI COMMERCIAL platform • A maximum period of 100 days was fixed to settle a commercial dispute .

TRADING ACROSS BORDERS (more info)

In comparison to previous years,Togo has significantly improved its ranking under the“Trading across borders” indicator by adopting multiple reforms that focus mainly on the digitization and reduction in delays, for import and export procedures related to import and export.

In comparison to previous years, Togo has significantly improved its ranking on the “Trading across borders” index by adopting multiple reforms that focus mainly on the digitalization and reduction in delays, for import and export procedures related to import and export.

CONSTRUCTION PERMIT (more info)

After moving from the 133rd to 127th place under the 2020 Doing Business’ construction permit index, Togo intends to reiterate this feat in the coming edition of the global ranking. To this end, it has introduced this year multiple reforms.

GETTING ELECTRICITY (more info)

Over the past two years, Togo’s ranking under the Doing Business’ Getting electricity and water indicator has increased consistently. Owing this performance to multiple reforms aimed at making it easier for businesses to access power and water, Lomé plans to introduce even more reforms this year to keep up its improvements.

REGISTERING A PROPERTY (more info)

Out of all the 'Doing Business’ indicators, Property Registration is where Togo has improved the most since 2018. Indeed, after spending years in the lowest part of this ranking, the country now seeks to beat Rwanda which is the best performer on this index in Africa. To do so, Lomé has been introducing many reforms, with the latest batch implemented this year.

PUBLIC PROCUREMENT (more info)

From professionalization to digitization, through legislative regulations, Togo’s public procurement framework is constantly being modernized. Several reforms have been implemented to improve the sector much to the benefit of the private sector, which is the focus of the National Development Plan.

PAYING TAXES AND DUTIES (more info)

To improve its business environment, Togo introduced some important reforms related to the payment of tax and duties. From the replacement of some taxes to the cancellation of others through exemptions, the country has only one objective: offer the most attractive tax framework to investors and economic operators. To achieve this, the authorities relied on digitization.