Togo Inaugurates Complaint Committees in Lacs Prefecture to Support Biometric ID Project

ITC

Sunday, 09 November 2025 16:35

Togo Inaugurates Complaint Committees in Lacs Prefecture to Support Biometric ID Project

(Togo First) - Togo’s National Identification Agency (ANID) is moving ahead with its biometric registration project in Zone 1 of the Maritime region.

The latest step in Aného involved setting up Local Complaint Management Committees (CCGPs) for the Lacs prefecture.

These committees are responsible for ensuring efficient and transparent processing of complaints related to the biometric enrollment process. Specifically, they will review citizens’ concerns and ensure adherence to principles of fairness and confidentiality.

Members of the newly formed committees were officially appointed and trained for their roles on Tuesday, November 4, and Wednesday, November 5, 2025.

The initiative is being carried out under the World Bank–backed West Africa Unique Identification for Regional Integration and Inclusion (WURI-Togo) project. This program aims to provide every resident with a state-recognized biometric identity to facilitate access to social and financial services.

ANID Director-General, Captain Silété Roselin Devo, urged local residents to take part actively in the ongoing enrollment process.

R.E.D

REFORMS OVERVIEW

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Creation of special chambers of commerce for small debts • Creation of chambers of commerce at the Court of Appeal • Civil and commercial cases now handled by distinct clerks • Establishment of commercial courts in Lomé and Kara • Lawyers and bailiffs now have access to the FORSETI COMMERCIAL platform • A maximum period of 100 days was fixed to settle a commercial dispute .

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