Cina Lawson sets a new threshold for the quality of services mobile operators are to provide

Telecom
Tuesday, 11 May 2021 15:00
Cina Lawson sets a new threshold for the quality of services mobile operators are to provide

(Togo First) - In a decree issued on April 29, 2021, Togo’s minister of the digital economy and digital transformation, Cina Lawson, revealed new quality indicators for 2G, 3G, and 4G mobile services, and thresholds to be achieved by telecom operators active in the country. 

The quality indicators and thresholds concern five segments of mobile services: voice, SMS, USSD, web browsing, and data transmission. In addition, there are network infrastructure and commercial indicators. 

Comparing this data to that collected in the field will help determine real quality levels of services provided by mobile network operators in Togo. The data will be obtained through quality of service measurements and experiments conducted annually on the various mobile networks.

Financed by the operators, the assessments will be based on methodologies previously defined by the Telecommunications and Posts Regulatory Authority (ARCEP). 

Moreover, the regulator will be able, as part of its control mission and at its own expense, to carry out or have carried out continuous audits of the quality of services throughout the country, throughout the year. 

Earlier this year, the ARCEP said it acquired an XCALL PU 12 - a tool used to measure the coverage and quality of services on 2G, 3G, 4G, and 5G networks. This box, which is the size of a central unit, helps measure coverage, voice quality, navigation, SMS messaging, or downloads and uploads.

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