T-Money records exceptional performance in 2020, despite issues relating to service quality

Telecom

Thursday, 14 January 2021 12:02

T-Money records exceptional performance in 2020, despite issues relating to service quality

(Togo First) - Though it is dealing with multiple issues related to the quality of its services, Togocom’s T-Money mobile money platform recorded an “exceptional growth” last year. At the end of November 2020, transactions via the platform amounted to CFA518 billion, said Cina Lawson, minister of the digital economy and digital transformation, in a recent message to deputy Gerry Taama who heads the NET-PDP, a parliamentary group.

The sum disclosed is nearly five times that recorded in 2019. For Lawson, the surge was sparked mainly by the Novissi cash transfer scheme launched to help the poorest cope with the Covid-19 crisis. However, the growing digitization resulting from the pandemic also played a major role. Added to these two factors are reforms related to e-payment put in place for some public services such as tax services or social security.

It should be noted that since the end of November 2020, T-Money registered some saturation, due to an aging infrastructure. The latter even caused recurring failures in service supply - a situation sanctioned by Togo’s telecom regulatory organ, the ARCEP.

Regarding these recent issues, Cina Lawson said the T-Money platform would be updated in the “coming weeks”, to better handle transactions that keep growing.

Ayi Renaud Dossavi

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