Togolese telecom regulator launches new campaign to assess the quality of mobile services in the country

Telecom
Tuesday, 19 April 2022 18:44
Togolese telecom regulator launches new campaign to assess the quality of mobile services in the country

(Togo First) - In Togo, the Regulatory Authority for Electronic Communications and Posts (ARCEP) has launched a new campaign to assess the quality of cell phone services. This two-month campaign will focus on mobile voice (2G) and data (3G and 4G) services of Togo Cellular and Moov Africa Togo.

"This action aims to evaluate the level of quality of services provided by these operators to determine their compliance with regulatory requirements," the ARCEP wrote in a statement issued on April 19, 2022.

The Togolese telecom watchdog has previously adopted some measurement tools for this purpose, including a protocol for assessing the quality of mobile services, as well as cutting-edge QoS (Quality of Service) measurements and processing tools.

The results of a previous survey revealed, last December, "serious shortcomings regarding the quality of service requirements." This time, however, the regulator warns that "sanctions will be imposed by the Regulatory Authority against operators, per Article 31 of the LCE (Law on Electronic Communications of Togo, editor's note)" if any other failure is found.

The ARCEP also said that such an assessment campaign should be carried out twice a year, with results made public.

Ayi Renaud Dossavi

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