TogoCom teams up with RightCom to bolster customer experience management

Telecom
Thursday, 24 June 2021 14:59
TogoCom teams up with RightCom to bolster customer experience management

(Togo First) - Togocom, a telecom operator and Togolese subsidiary of the Malagasy group Axian, has partnered with RightCom, a startup specialized in the development and provision of experience management software. 

RightCom, which is present in Nigeria, Benin, Ghana, and Ivory Coast, will help TogoCom automate its customer experience management and develop new tools to bolster this experience.  

The startup, it should be noted, has been working with Free Senegal, also a subsidiary of Axian, since October 2020. RightCom develops customer management solutions for the telecom operator.

Regarding TogoCom, last March, its managing director Paulin Alazard announced that 70% of its customers reported improvements in service quality. A few months before, these customers had complained about quality issues related to the operator’s services. 

Klétus Situ

To contact us: c o n t a c t [@] t o g o f i r s t . c o m

Please publish modules in offcanvas position.