ARCEP opens a sanction procedure against Togocel

Thursday, 26 November 2020 13:32
ARCEP opens a sanction procedure against Togocel

(Togo First) - Few days after cautioning Togocel for practicing unfair call rates, Togo’s telecom regulator -ARCEP- has opened a sanction procedure against the operator. This time, the regulator accused the operator of “grave inconveniences and malfunctions on its T-Money services, and a lack of communication with customers.” 

It is stated under the terms of Togocel’s agreement that “in the event of a disruption or interruption in the provision of services lasting more than two hours, the operator must inform its customers of the nature of the problem and the approximate time within which the service will be restored.”

On November 17, the regulatory body called out Togocel for failing to notify it and the network’s users about the disruption, as well for the poor service and measures which the operator intended to use to tackle the issue. However, the ARCEP was not convinced by Togo Cellulaire’s explanation and decided to open a sanction procedure. 

The regulator’s recent warnings, and now the sanction procedure, aim to “establish conditions for healthy and fair competition in the electronic communications and postal market while allowing the greatest possible number of people to access quality services at affordable prices.” 

Fiacre E. Kakpo

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